Overview

Service Profiles link the services provided by the organisation to its corporate goals and outcomes. In this way, the links are transparent to external stakeholders and to internal staff who deliver the services on the ground. Before defining your services, you must first determine the level at which you wish to report.  That is, you must start with the end in mind.

Go to Planning > Service Delivery to access service profiling.

Service Profile Grouping

 

This is an optional feature which can be activated or deactivated by CAMMS upon request. A cost may be associated with activation.

Please contact the CAMMS Helpdesk for more information.

Service Profile Groupings allows you to group your services into categories. To do this, go to Service Delivery > Service Profile Grouping.

The mandatory fields are Service Profile Grouping name and Responsible person. The rest of the fields are optional.

You can now link the Service Profile from within the respective Service Profile area to the Group by selecting the group from the drop-down list, as below.

Service Profile

 

This is an optional feature which can be activated or deactivated by CAMMS upon request. A cost may be associated with activation.

Please contact the CAMMS Helpdesk for more information.

New Services must be added from this area, but you can edit existing services from within the Corporate Business Planning > Service Profile area.

Note: Services can be linked directly to only one key ‘Outcome’. However, they can be related to secondary outcomes by the means of a note.

Once the record has been saved, you will notice the activation of additional text areas for entering data.

Select a Reporting Year. Enter the number of FTEs into the blank text field. Click the ‘Add’ button.  

The other elements of Service Profiles relating to Budget and KPIs are drawn from other areas of the database. As the Service Profile is a mandatory field on the Actions form, this is an integral part of the setup of your integrated planning system.

You may now have the ability to further define the specific approaches undertaken by this Service Profile through the Current Approach, Future Approach and Action Budget tabs as shown below (Note: this is an optional feature and can be activated or deactivated upon request).

Current Approach

Future Approach

Action Budget

The Action budget area allows you to specify budget details for Actions linked to the Service Profile.  For each action, Income and Expenditure can be recorded against each reporting year. The NET figure on Income/Expenditure will be auto calculated.

Note: As you enter budget information in the relevant columns keep in mind that income figures should be entered as a negative value.